Free Coupon IT & Technical Support Guide to Helpdesk, Desktop & Servers [100% OFF]

Learn about the different levels of IT technical support, from service desk to infrastructure / server technical support

Free Coupon IT & Technical Support Guide to Helpdesk, Desktop & Servers [100% OFF]

Take advantage of a coupon code for the 'IT & Technical Support Guide to Helpdesk, Desktop & Servers' course, created by John Courtenay, available on Udemy.

This course, updated on April 03, 2025 and it is expired on April 04, 2025.

This course provides of expert-led training in English , designed to boost your Other IT & Software skills.

Highly rated at 4.0-star stars from 1,182 reviews, it has already helped 21,824 students.

This exclusive coupon is shared by Anonymous, at the price 19.99 $ 9.99 $

Don’t miss this opportunity to level up your skills!

You can find the discounted coupon code for this course at the end of this article

On this course, you will learn how the different levels of IT technical support work, some of the topics included on this course are as follows:


* Service Level Agreements (SLAs) - expected level of service availability

* Data Protection - how to ensure that data within your organisation is kept secure.

* Assessing User Ability when dealing with support requests as is unique from user to user

* How to ensure passwords are secure in a modern computing environment

* Ticket escalations and priority exceptions for issue troubleshooting


Also included on this course are some insider tips, such as how to build useful contacts within your company when you're working at desktop support level. Although this is possible at any level, I've found this be easiest at level 2 as you are more likely to move around to fix issues.

The key element to providing quality technical support is to ensure that you keep your knowledge up-to-date, some of this can be achieved through additional experience, whilst you can also give this somewhat of a boost by gaining additional technical certifications, which can be especially useful in the early stages of your career within desktop support (level 2), as well as infrastructure and technical support (level 3)



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