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What is ITL 4 Foundation?

ITL 4 Foundation is an entry-level certification that provides a comprehensive overview of the IT Infrastructure Library (ITIL) framework. This framework is a globally recognized best practice for IT service management (ITSM), offering guidelines and recommendations for effective IT service delivery.

Who Should Get ITL 4 Foundation?

ITL 4 Foundation is suitable for individuals who are new to IT service management or those seeking a foundational understanding of ITIL principles. This certification is beneficial for professionals working in various IT roles, including:

• IT service managers

• IT support staff

• IT project managers

• IT consultants

• Business analysts

Learning Objectives

By obtaining ITL 4 Foundation certification, you will gain knowledge of the following key areas:

• ITIL concepts and terminology

• ITIL service lifecycle stages

• ITIL governance and risk management

• ITIL service value system

• ITIL practices and their application

Exam Format

The ITL 4 Foundation exam is a multiple-choice format with 40 questions. You have 60 minutes to complete the exam.

The passing score for the ITL 4 Foundation exam is 70%.

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