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ITIL 4 Create, Deliver and Support Certification (ITIL 4 CDS) Exam– 1080 Questions for Comprehensive Exam Preparation!

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Prepare to pass the ITIL 4 Create, Deliver and Support (CDS) exam with confidence through this in-depth certification course. Tailored for IT professionals aiming to specialize in service management operations, this course builds on foundational ITIL 4 knowledge and takes you deep into the core activities involved in service creation, delivery, and ongoing support.

ITIL 4 CDS is one of the ITIL 4 Specialist modules, ideal for individuals working in IT operations, service management, or delivery-focused roles. The course explores how to integrate different value streams and activities to create, deliver, and support IT-enabled products and services while enabling service stability, reliability, and performance.

You will learn how modern service teams work collaboratively across value streams, implement effective workflows, and ensure robust service delivery using ITIL practices. The course includes a deep dive into:

How to plan and build a service value stream for creation, delivery, and support
Service design and transition elements within the value chain
Incident management, problem management, and service desk functions
Workforce and talent management, and the cultural and collaborative aspects of service teams
Monitoring and measurement methods to assess and improve service performance

The course is structured to make complex topics digestible, with clear explanations, real-world examples, and visuals to reinforce each concept. Practice questions and review sections are provided to help you retain key information and feel confident heading into the exam.

This course is ideal for professionals who already hold the ITIL 4 Foundation certification and want to take the next step toward becoming an ITIL 4 Managing Professional.

Exam Overview: